FAQ


Your pre-order campaign is already over? How do I get my hands on a Brilliant?

Yes! We sold out our pre-order campaign in just 19 days, and we are thrilled with the demand. If you missed out, you can still get $20 off your first order when Brilliants become generally available in Summer, 2018 - just sign up for on our monthly newsletter so you can be notified when they are available.

So, how exactly does a Brilliant work? Will my family and guests figure this out?

I know, right? Simplicity is very important. We designed the Brilliant so that everyone (family and guests in particular) can quickly understand how it works with no training. Once you install the Brilliant, you can swipe your finger up/down on the screen to turn on/off lights, similar to how one does with a toggle switch. For our Brilliants made to replace 2-4 switches, just touch the sliders, and the screen will tell you which light you are adjusting. To access other connected smart home products like Sonos or Nest, just tap the screen and you'll see icons appear that make it easy to navigate in less than 2 taps.

If you already have Amazon Alexa or Google Assistant in your home, you will be able to use their voice services to control the lights using voice commands.

We've spent a lot of time testing this product on people ages 5-75, and they all get it pretty quickly. In fact, 96% of our early customers figured it out in less than three seconds. We think you'll be pleased!

How does your voice control work? What does it mean that Alexa is "built in"?

Each Brilliant has a microphone and a speaker, allowing you to control it using voice commands. You can access Amazon Alexa Voice Services ("Alexa, what's the weather today?"). We also plan to have Google Assistant capabilities built in once Google publicly releases that capability ("Google, what's the traffic today?"). 

Having Amazon Alexa "built in" means you can access Alexa without the need for an Amazon Echo or Dot. Brilliant is a great way to have voice capabilities in any room of your home without the need for a plugged in device.  

I currently have a Google Home - will I be able to use it to control a Brilliant?

Yes, we have a Google Action that allows you to control the lights with voice commands using Google Assistant and Google Home. 

I currently have an Amazon Echo/Dot - will I be able to use it to control a Brilliant?

Yes, we have an Alexa Skill that allows you to control the lights with voice commands using Alexa. 

What is that thing on the top of Brilliant? A camera?

On the top of the Brilliant is the motion sensor, an ambient light sensor, and a camera with a physical privacy slider for added peace of mind. The camera is currently only used for the video intercom.

Can you share other technical specifications about Brilliant?

Sure! Brilliant has the following specifications:

  • Wi-Fi connected, supporting up to 802.11n
  • Bluetooth (to connect Brilliant if Wi-Fi not present)
  • 5" diagonal LCD touch screen with 720x1280 resolution that can display a clock, and customizable scenes: seasonal art, motion art, and photos you upload from the Brilliant mobile app
  • Over the air software updates happen automatically, using industry standard encryption
  • Ability to access the Brilliant through IFTTT, the Brilliant Alexa skill, or Google Actions to work with Google Home/Google Assistant

I am a (hotel/real estate developer/builder/apartment owner/retailer/distributor/dealer) interested in pre-purchasing a large amount of Brilliants. Who should I contact?

Thank you for your interest! We have had many partners contacting us about large orders and getting involved in our soon-to-be-announced dealer program - just email our sales and partner team at partners@brilliant.tech, and be sure to sign up for on our monthly newsletter

Will this work in the UK or other countries?

Unfortunately, our initial product is made for 120v, not the 240v standard that is present in the UK and many other countries. You'll have to stay tuned for our next release! 

Does Brilliant support 3-way switching?

Yes, we support 3-way switching. You can set up a Brilliant to work with switches from another manufacturer in a 3-way configuration as long as that other switch is on/off, and not a dimmer. You can also set up multiple Brilliants in a 3-way configuration with dimming.  

Does Brilliant support dimming for incandescent or LED lights?

Yes, Brilliant has significant support for dimming both incandescent and LED lights. There are also features to help you perfect the experience, such as auto-sensing your light capabilities, setting your dimmable range, and other adjustments to minimize or eliminate flickering. We have tested this with a wide range of lighting vendors to great success.

If my Wi-Fi/Internet goes down, will Brilliant still work?

Yes, Brilliant will work without Wi-Fi or an Internet connection. You will need Wi-Fi to use the video intercom, or to connect to other smart home devices in the house. An Internet connection is required to use Alexa, and there are also a few smart home products that also require an Internet connection (you know who you are). But if Wi-Fi isn't present, Brilliants will use Bluetooth to connect with each other. 

Does Brilliant support ceiling fans?

As long as your celling fan has an on/off switch, then yes we can support it. We do not currently support speed-adjusting ceiling fans.  

Do you support Apple HomeKit?

No, we do not support Apple HomeKit in our initial release. We plan to support HomeKit in subsequent releases, and will provide an upgrade path for those interested in HomeKit when it is available. 

How easy is it to install a Brilliant?

If you can install a light switch, you can install a Brilliant. It's really that easy! The Brilliant fits into an existing light switch gang box, with no additional wiring, modifications, or remote hubs required. On average, it takes about 10-20 minutes to install the device and get it hooked up to your home Wi-Fi.

You do have to be comfortable turning off your electricity (via a breaker box) - if that's too much for you, probably best to involve an electrician. But they will love it too - we've made it very simple to install and get going!

What are the wiring requirements?

Your home does need to be up to code to use a Brilliant, with load, line, ground, and neutral wires present. Connecting these takes about 5 minutes. 

Are there any monthly fees, or costs to connect to other devices?

No, there are no monthly fees for a Brilliant, and we don't charge for "drivers" or other software to connect to supported partner products. We do offer some optional services (like upgraded photos and motion art) if you are interested.

How much does it cost to power a Brilliant?

On average, our customers save money from installing a Brilliant thanks to motion control and other features that reduce your lighting costs. It typically takes 0.75 KwH per month to run a Brilliant. To put that in perspective, if you turned off one 60W incandescent bulb for one hour, you are already saving money. Typically smart lighting can help you reduce your lighting bills by 5-18%. 

This is a Pre-Order...when will you ship, and do you have a refund policy if you don't ship the product?

Our target ship date for pre-orders is May 7, 2018. Brilliant has been in development for over two years, and we have been testing it in real homes as part of our pilot program for months (including the Target Open House!). We have an experienced team (100+ products developed), and are well financed, so we feel good about our ship date. 

If we are unable to ship the product for some unforeseen reason, you are entitled to a full refund. Similarly, if you get the product and are not completely satisfied, you can return it for a full refund within 30 days (please consult our Terms of Service for details). We are confident we can deliver by mid 2018, but understand that things happen, and our customers always come first.

If you do become a pre-order customer, we consider you our partners in innovation, and we will be asking your advice on how to fine tune the product prior to launch, including casting your vote on new options, new colors, new art, and more. It's really fun - we hope you join us! But if it doesn't work out, don't worry; we've got a solid refund and return policy.

What smart home products can I connect with?

We support a wide variety of smart home products, and add more regularly. Our primary connection method is to use Wi-Fi for partner products like Sonos, Nest, Ecobee, the Honeywell Lyric, Ring, Philips Hue, Wemo lights and smart plugs, Bose Soundtouch and more. If you would like to connect to smart locks like August Lock or Schlage, or already have Z-Wave or Zigbee products, we also support hubs like Wink or SmartThings so you can control them from a Brilliant. Amazon Alexa Voice Services are already built in, so you just need to connect to your Amazon account. You can also use both Google Assistant/Google Home and Amazon Alexa devices to voice control the lights. 

Are you hoping to use the Brilliant to access another smart home product with touch or voice? We would appreciate your input! Just send us an email at support@brilliant.tech.