FAQ


So, how exactly does a Brilliant Control work? Will my family and guests figure this out?

I know, right? Simplicity is very important. We designed the Brilliant Control so that everyone (family and guests in particular) can quickly understand how it works with no training. Once you install the Brilliant Control, you can swipe your finger up/down on the screen to turn on/off lights, similar to how one does with a toggle switch. For our Brilliant Controls made to replace 2-4 switches, just touch the sliders, and the screen will tell you which light you are adjusting. To access other connected smart home products like Sonos or Nest, just tap the screen and you'll see icons appear that make it easy to navigate in less than 2 taps.

We've spent a lot of time testing this product on people ages 5-75, and they all get it pretty quickly. We think you'll be pleased!

How does your voice control work? What does it mean that Alexa is "built in"?

Each Brilliant Control has a microphone and a speaker, allowing you to control it using voice commands. You can use our native voice control ("Hey, Brilliant...turn on the lights"), or also access Amazon Alexa Voice Services ("Alexa, what's the weather today?").

Amazon Alexa "built in" means you can use Alexa without the need for an Amazon Echo or Dot. The Brilliant Control is a great way to have Alexa in any room of your home without the need for a plugged in device.  

What is that thing on the top of the Brilliant Control? A camera?

On the top of the Brilliant Control is the motion sensor, an ambient light sensor, and a camera with a physical privacy slider for added peace of mind. The camera is currently only used for the video intercom between Brilliant Controls.

Can you share other technical specifications about the Brilliant Controls?

Sure! All of the Brilliant Controls share the following specifications:

  • WiFi connected, supporting up to 802.11n
  • Bluetooth (to connect Brilliant Controls if WiFi not present)
  • 5" diagonal LCD touch screen with 720x1280 resolution that can display a clock, seasonal art, motion art, and photos you upload from the Brilliant mobile app
  • Over the air software updates happen automatically, using industry standard encryption
  • Ability to access the Brilliant Control through IFTTT or the Brilliant Alexa skill

Will this work in the UK or other countries?

Unfortunately, our initial product is made for 120v, not the 240v standard that is present in the UK and many other countries. You'll have to stay tuned for our next release! 

Does the Brilliant Control support 3-way or multi-way switching?

Yes, as long as all of the switches are Brilliant Controls you can do multi-way switching. We've found it more challenging to work with other 3-way switches, but plan to support that in future releases.  

Does the Brilliant Control support ceiling fans?

As long as your celling fan has an on/off switch, then yes we can support it. We do not currently support speed-adjusting ceiling fans.  

Do you support Apple HomeKit?

No, we do not support Apple HomeKit in our initial release. There are some Apple hardware requirements that are prohibitively expensive, so we chose to support HomeKit in subsequent releases.

We will provide an upgrade path for those interested in getting a HomeKit version when it is available. This will require swapping out the faceplate only, so you won't need to rewire anything. 

How easy is it to install a Brilliant Control?

If you can install a light switch, you can install a Brilliant Control. It's really that easy! The Brilliant Control fits into an existing light switch gang box, with no additional wiring, modifications, or remote hubs required. On average, it takes about 5-10 minutes to install the device and get it hooked up to your home WiFi.

You do have to be comfortable turning off your electricity (via a breaker box) - if that's too much for you, probably best to involve an electrician. But they will love it too - we've made it very simple to install and get going!

Are there any monthly fees, or costs to connect to other devices?

No, there are no monthly fees for a Brilliant Control, and we don't charge for "drivers" or other software to connect to supported partner products. We do offer some optional services (like upgraded photos and motion art) if you are interested.

How much does it cost to power a Brilliant Control?

On average, our customers save money from installing a Brilliant Control thanks to motion control and other features that reduce your lighting costs. It typically takes 0.75 KwH per month to run a Brilliant Control. To put that in perspective, if you turned off one 60W incandescent bulb for one hour, you are already saving money. Typically smart lighting can help you reduce your lighting bills by 5-18%. 

This is a Pre-Order...when will you ship, and do you have a refund policy if you don't ship the product?

Our target ship date is late summer, 2017 (Aug/Sept). The Brilliant Control has been in development for over a year, and we have been testing it in real homes as part of our pilot program for months (see it at the Target Open House!). We have an experienced team (100+ products developed), and are well financed, so we feel good about our ship date. 

If we are unable to ship the product for some unforeseen reason, you are entitled to a full refund. Similarly, if you get the product and are not completely satisfied, you can return it for a full refund within 30 days (please consult our Terms of Service for details). We are confident we can deliver by late Summer, 2017, but understand that things happen, and our customers always come first.

If you do become a pre-order customer, we consider you our partners in innovation, and we will be asking your advice on how to fine tune the product prior to launch, including casting your vote on new options, new colors, new art, and more. It's really fun - we hope you join us! But if it doesn't work out, don't worry; we've got a solid refund and return policy.

What smart home products can I connect with?

We support a wide variety of smart home products, and add more regularly. Our primary connection method is to use WiFi for partner products like Sonos, Nest, Ecobee, the Honeywell Lyric, Ring, Philips Hue, Bose Soundtouch and more. If you would like to connect to smart locks like August Lock or Schlage, or already have Z-Wave or Zigbee products, we also support hubs like Wink or SmartThings so you can control them from a Brilliant Control. Amazon Alexa Voice Services are already built in, so you just need to connect to your Amazon account.

Are you hoping to use the Brilliant Control to access another smart home product with touch or voice? We would appreciate your input! Just send us an email at support@brilliant.tech.