Our return and refund policy is included in our Terms and Conditions of Sale:
If, for any reason, you want to return the Product you purchased from the Store for a refund, you must notify us no later than 30 days following the date of receipt (the "Cancellation Period"). The Product is not eligible for a refund after the 30-day period. To initiate a return, you must inform us of your decision within the Cancellation Period by contacting Brilliant customer support at firstname.lastname@example.org with (i) RMA in the subject line, (ii) the order number in the body of the message and (iii) clearly state your desire to return the Product. Although it will not affect your right to a refund, please also include details on where and when you purchased the Product and your reason for returning the Product. For such returns, Brilliant customer service will provide you with a Return Materials Authorization ("RMA") that you must include with your return shipment to Brilliant so Brilliant can identify your shipment and with a return address. If you purchased the Product from somewhere other than the Store, please contact that reseller to obtain a refund.
To receive a refund, you must return your Product (and any promotional merchandise supplied with the Product) with the provided RMA within seven (7) days of receiving Brilliant's approval. Returned Products must be in good physical condition (e.g., not physically broken or damaged). Brilliant will provide a prepaid return label. You assume all risk of loss or damage to the Products while in transit to Brilliant. After receipt of Product, we will refund the price you paid for the Product, less the value of any promotional merchandise or discounts you received. If you purchase a Bundle (multiple Products sold together at a discount), we will not provide a refund if you return only part of the Bundle, and you must return all of the Products sold together in that Bundle in order to receive any refund. We may reduce the amount of your refund to reflect any reduction in the value of the Product, as determined in our sole discretion, caused by your handling them in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (e.g., beyond what would normally be permitted in a shop).
All Products that are returned to us become our property. We are not responsible for any content or information stored in any Product you return to us, whether under warranty or not. Please make sure to save any content or information you wish to keep from your Product before returning your Product to us. If you return Products to Brilliant (a) without an RMA from Brilliant, (b) without all parts included in the original package or (c) that exhibit end user abuse beyond normal wear and tear, Brilliant retains the right to either refuse delivery of such return or reject the RMA and return the Product to you. We will process the refund due to you within 2-3 business days from the date of receipt by Brilliant of the returned Product.