Brilliant Support
RMA Request
To return or exchange a Brilliant Control start below.
By clicking on "Submit", I represent that I understand and agree that the information submitted in this form will be transmitted to and stored by Brilliant Tech and will process and store the information, including any updates to my information, in accordance with the Brilliant Privacy Statement.
Brilliant Support
RMA #{{ orderName }}
Please let us know the main reason why you want to Cancel your order.
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RMA #{{ orderName }}
Please select whether you want to Return or Exchange an item and how many of each item you need.
Please select which items you would like to return from your order.
Please select which items you would like to exchange from your order.
- Return
- Exchange
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Brilliant Support
RMA #{{ orderName }}
For each of the products you wish to return, please provide respective Serial Numbers and the main reasons.
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If you'd like to continue with your refund, continue below.
Brilliant Support
RMA #{{ orderName }}
Successfully submitted! You’ll get an email confirming your cancellation.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
Let’s fix this order for you! Your current order has been cancelled and you will not be charged.
You can now go back to our website to place a new order for the units you want.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
Successfully submitted! You’ll get an email when your request is reviewed.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
For each of the products you wish to exchange, please provide the reasons for doing so.
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Brilliant Support
RMA #{{ orderName }}
This order has been dropped to our 3PL but is not yet completely fulfilled. Please work with the Operations team to get this order cancelled or refunded.