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Brilliant Support

RMA Request

To return or exchange a Brilliant Control start below.

By clicking on "Submit", I represent that I understand and agree that the 
information submitted in this form will be transmitted to and stored by Brilliant Tech and will process and store the information, including any updates to my information, in accordance with the Brilliant Privacy Statement.

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We’re sorry, we don’t recognize that Order # in combination with that email address.

Please confirm with the user based on the Brilliant Confirmation email and try again.

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We’re sorry, there are no items to returns in this order.

Please note, if you think that's not correct, contact contactus@brilliant.tech.

Brilliant Support

RMA #{{ orderName }}

Please let us know the main reason why you want to Cancel your order.

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  • I ordered the wrong items
  • I decided I didn’t want the product after I ordered
  • I decided the product was too expensive after I ordered
  • Other
Please let us know the main reason why you want to Cancel your order.

Brilliant Support

RMA #{{ orderName }}

Please select whether you want to Return or Exchange an item and how many of each item you need.

Please select which items you would like to return from your order.

Please select which items you would like to exchange from your order.

  • Return
  • Exchange

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Brilliant Support

RMA #{{ orderName }}

For each of the products you wish to return, please provide respective Serial Numbers and the main reasons.

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  • {{ reason.reason }}
{{ item.refundReasons[item.reason - 1].helpText }} If you've already contacted support and have not solved your issues, we can exchange the defective part. Simply begin a new request form and select "exchange".

If you'd like to continue with your refund, continue below.
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Brilliant Support

RMA #{{ orderName }}

Successfully submitted! You’ll get an email confirming your cancellation.

RMA Reference Number

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Brilliant Support

RMA #{{ orderName }}

Let’s fix this order for you! Your current order has been cancelled and you will not be charged.
You can now go back to our website to place a new order for the units you want.

RMA Reference Number

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Place New order

Brilliant Support

RMA #{{ orderName }}

Successfully submitted! You’ll get an email when your request is reviewed.

RMA Reference Number

{{ rmaId }}

Brilliant Support

RMA #{{ orderName }}

For each of the products you wish to exchange, please provide the reasons for doing so.

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Note: you have already exchanged part of this item. You will only be allowed to exchange the other part. To return or exchange the part that was already exchanged, please fill out the form for the new order that was created for that part.
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We're sorry you're having issues with your Brilliant. We recommend you try troubleshooting with customer support by calling (650) 488-7191.

If you've already contacted support and have not solved your issues, please provide the gangbox and faceplate serial number and we'll ship out a new one to you as soon as we can.
If you've already contacted support and have not solved your issues, please provide the faceplate serial number and we'll ship out a new one to you as soon as we can.
If you've already contacted support and have not solved your issues, please provide the gangbox serial number and we'll ship out a new one to you as soon as we can.
If you've already contacted support and have not solved your issues, please provide the serial number and we'll ship out a new one to you as soon as we can.

Brilliant Support

RMA #{{ orderName }}

This order has been dropped to our 3PL but is not yet completely fulfilled. Please work with the Operations team to get this order cancelled or refunded.