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Brilliant Support

RMA Request

To return or exchange a Brilliant Control start below.

By clicking on "Submit", I represent that I understand and agree that the 
information submitted in this form will be transmitted to and stored by Brilliant Tech and will process and store the information, including any updates to my information, in accordance with the Brilliant Privacy Statement.

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We’re sorry, we don’t recognize that Order # in combination with that email address.

Please confirm with the user based on the Brilliant Confirmation email and try again.

Please note, if you forgot the admin password, contact princess@brilliant.tech.
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We’re sorry, there are no items to returns in this order.

Please note, if you think that's not correct, contact princess@brilliant.tech.

Brilliant Support

RMA #{{ orderName }}

Please let us know the main reason why you want to Cancel your order.

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  • I ordered the wrong items
  • I decided I didn’t want the product after I ordered
  • I decided the product was too expensive after I ordered
  • Other
Please let us know the main reason why you want to Cancel your order.

Brilliant Support

RMA #{{ orderName }}

Please select whether you want to Return or Exchange a Brilliant Control and how many of each model you need.

Please select which units you would like to return from your order.

Please select which units you would like to exchange from your order.

  • Return
  • Exchange

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Brilliant Support

RMA #{{ orderName }}

For each of the products you wish to return, please provide respective Faceplate and Gangbox Serial Numbers and the main reasons.

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  • My Brilliant is not working
  • Brilliant did not meet my expectations
  • Brilliant is incompatible with my setup
  • Other
We're sorry you're having issues with your Brilliant. We recommend you try troubleshooting with customer support by calling (650) 488-7191.

If you've already contacted support and have not solved your issues, we can exchange the defective part. Simply begin a new request form and select "exchange".

If you'd like to continue with your refund, continue below.
  • Product did not look as expected
  • Product did not have functionality I expected
  • Third-party integrations did not work as expected
  • Other
  • I do not have a neutral wire
  • Brilliant is not compatible with my multi-way configuration
  • Brilliant is not compatible with my current lighting system
  • Brilliant is not compatible with the other smart home products I use
  • Other

Brilliant Support

RMA #{{ orderName }}

Successfully submitted! You’ll get an email confirming your cancellation.

RMA Reference Number

{{ rmaId }}

Brilliant Support

RMA #{{ orderName }}

Let’s fix this order for you! Your current order has been cancelled and you will not be charged.
You can now go back to our website to place a new order for the units you want.

RMA Reference Number

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Place New order

Brilliant Support

RMA #{{ orderName }}

Successfully submitted! You’ll get an email when your request is reviewed.

RMA Reference Number

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Brilliant Support

RMA #{{ orderName }}

For each of the products you wish to exchange, please provide respective Faceplate or Gangbox Serial Numbers and the main reasons.

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  • The test light button does not turn on my light
  • My faceplate does not power on
  • I see physical hardware damage on my base
  • I see physical hardware damage on my faceplate
  • My Brilliant worked for awhile but stopped working
  • Other
We're sorry you're having issues with your Brilliant. We recommend you try troubleshooting with customer support by calling (650) 488-7191.

If you've already contacted support and have not solved your issues, please provide the gangbox and faceplate serial number and we'll ship out a new one to you as soon as we can.
If you've already contacted support and have not solved your issues, please provide the faceplate serial number and we'll ship out a new one to you as soon as we can.
If you've already contacted support and have not solved your issues, please provide the gangbox serial number and we'll ship out a new one to you as soon as we can.