Brilliant Support
RMA Request
To return or exchange a Brilliant Control start below.
By clicking on "Submit", I represent that I understand and agree that the information submitted in this form will be transmitted to and stored by Brilliant Tech and will process and store the information, including any updates to my information, in accordance with the Brilliant Privacy Statement.
Brilliant Support
RMA #{{ orderName }}
Please let us know the main reason why you want to Cancel your order.
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RMA #{{ orderName }}
Please select whether you want to Return or Exchange a Brilliant Control and how many of each model you need.
Please select which units you would like to return from your order.
Please select which units you would like to exchange from your order.
- Return
- Exchange
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Brilliant Support
RMA #{{ orderName }}
For each of the products you wish to return, please provide respective Faceplate and Gangbox Serial Numbers and the main reasons.
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If you've already contacted support and have not solved your issues, we can exchange the defective part. Simply begin a new request form and select "exchange".
If you'd like to continue with your refund, continue below.
Brilliant Support
RMA #{{ orderName }}
Successfully submitted! You’ll get an email confirming your cancellation.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
Let’s fix this order for you! Your current order has been cancelled and you will not be charged.
You can now go back to our website to place a new order for the units you want.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
Successfully submitted! You’ll get an email when your request is reviewed.

RMA Reference Number
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Brilliant Support
RMA #{{ orderName }}
For each of the products you wish to exchange, please provide respective Faceplate or Gangbox Serial Numbers and the main reasons.